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Thanks WER

This is a discussion on Thanks WER within the Vendor / Member Feedback forums, part of the Member's Marketplace category; I would just like to take the time to thank Walker Evans Racing for completely giving me the shaft and

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Old 11-21-2008, 06:43 PM   1 links from elsewhere to this Post. Click to view. #1 (permalink)
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I would just like to take the time to thank Walker Evans Racing for completely giving me the shaft and fucking me out of 50 bucks! I sent my shock in for repair under warranty on Monday… UPS said they would receive it Tuesday, It was leaking oil out of the reservoir. I called Wednesday to check the status of my shock and informed them that it was needed this Sunday for an important ride with family from Alaska, they stated that it would not be a problem and it was already repaired they changed out a faulty Schrader valve and were getting ready to recharge it and send it back the next day, Thursday. I called them today, Friday, and they stated that they were too busy and haven’t shipped it out yet and I should have in next Tuesday… not acceptable. So I requested that it be overnighted in hopes that they would pick up the tab for making the mistake, they refused to pay for it. Its not the money that upsets me, it’s the fact that a company isn’t willing to foot the bill when it was there mistake. I’m not saying that WER makes a bad product…. But its customer service issues like this that are going to make guys like Steve (Makin Trax) and his top notch service a valuable asset to the offroad community, if only I new then what I do now……
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Old 11-21-2008, 06:54 PM   #2 (permalink)
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Sorry you got fucked dude. I broke a shaft on a sunday at Gorman called John at WER on monday told him the problem and that I needed it fixed for a Pismo trip the next weekend. He said overnight it and he would replace the shaft and ship it back out the same day. I got it back on wednesday..........
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Old 11-21-2008, 07:00 PM   #3 (permalink)
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Sorry you got fucked dude. I broke a shaft on a sunday at Gorman called John at WER on monday told him the problem and that I needed it fixed for a Pismo trip the next weekend. He said overnight it and he would replace the shaft and ship it back out the same day. I got it back on wednesday..........
Must be nice.... i gave them a week to take care of it and still couldnt even come through
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Old 11-21-2008, 07:02 PM   #4 (permalink)
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Must be nice.... i gave them a week to take care of it and still couldnt even come through

Make sure you talk to John if you have any more problems.
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Old 11-21-2008, 07:05 PM   #5 (permalink)
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Make sure you talk to John if you have any more problems.
I think the shocks will be talking to a trash can if i have anymore problems....
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Old 11-21-2008, 07:06 PM   #6 (permalink)
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I think the shocks will be talking to a trash can if i have anymore problems....
Time for LT
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Old 11-21-2008, 07:27 PM   #7 (permalink)
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WER.....listen, pay attention to customers!!!!
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Old 11-21-2008, 07:47 PM   #8 (permalink)
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wow, how do you braek a WER shock, i jump my shit huge, so does rick, that a proven fact, we bomb whoops too, how do they break? shitty they didnt keep thier word, but damn how are you breaking shocks?
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Old 11-21-2008, 08:17 PM   #9 (permalink)
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Originally Posted by mopar_enthusiast View Post
I would just like to take the time to thank Walker Evans Racing for completely giving me the shaft and fucking me out of 50 bucks! I sent my shock in for repair under warranty on Monday… UPS said they would receive it Tuesday, It was leaking oil out of the reservoir. I called Wednesday to check the status of my shock and informed them that it was needed this Sunday for an important ride with family from Alaska, they stated that it would not be a problem and it was already repaired they changed out a faulty Schrader valve and were getting ready to recharge it and send it back the next day, Thursday. I called them today, Friday, and they stated that they were too busy and haven’t shipped it out yet and I should have in next Tuesday… not acceptable. So I requested that it be overnighted in hopes that they would pick up the tab for making the mistake, they refused to pay for it. Its not the money that upsets me, it’s the fact that a company isn’t willing to foot the bill when it was there mistake. I’m not saying that WER makes a bad product…. But its customer service issues like this that are going to make guys like Steve (Makin Trax) and his top notch service a valuable asset to the offroad community, if only I new then what I do now……
I am meeting steve tommorow for a trial set of shocks!!!!!
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Old 11-21-2008, 08:29 PM   #10 (permalink)
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I am meeting steve tommorow for a trial set of shocks!!!!!
He seems to be a stand up fella... im sure he'll get you set up!
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