To start off. I have been in field service for 18 years. After that amount of time I am probably a bit sinical when it comes to service when I am the customer as there is the way I would like it done and the way most ppl provide it.
I just picked up my Rhino from Alba yesterday and have to say that I have never been so impressed with a companys service and knowledge. Alba was doing a motor build for my race Rhino. I had called several times in the last couple weeks checking on the status of the build. I was expecting the usuall everything is fine no problem lip service. I didn't get that at all. Everytime I called, the status was explained to me in detail where they were at and they were on schedule for my day of pickup. Even when I didn't get the person I normally talk to, I still got the information without any hestitation or I have to go check. Everyone was on the same page and could tell you when it had to be done without checking with 3 ppl first. Along the way they ran into several problems. One of the problems was that my motor mount was ripped out of the floor pan. They could have slapped some crappy slop welded piece in there, but didn't. They took the time to do it right. They added a new piece and TIG welded it in place and realigned the motor with the diff properly. When I arrived to pick the Rhino up at the end of the day they were still working on it because of the unforseen issues. The first thing they said was sorry we didn't have time to wash it yet. They told me it would be ready for the Dyno in a half hour and to go get some dinner. In this build they also built me a custom stainless dual exhaust in house. That alone is very impressive. They have a full machine shop, dyno etc in house. They don't send this stuff out. Because of the new motor alignment after the repair the exhaust not fit quite right. I watched them spend extra time making new shims for the exhaust so it bolted up perfectly. They could have just bolted it on like anyone else would have and it would have probably been perfectly fine. When I came back from dinner they had even washed it and sprayed WD-40 on my race cage for rust. Even though it was two hours after close they took the time to hook the computer up and give me a run down on how to change my timing, asjust my rev limiter and answer the 100 question I asked and never even gave a hint that they wanted to go home. I felt bad and they said they do this almost every night during the busy season.
Now I know some of you are saying that I am sponsored by Alba and I got special treatment. If that was the case I would not be taking the time to write this. I honestly feel that Joe customer is going to recieve the same service that I did. It is always easy to write about the bad service you had. Most will not take the time to write about the great service even when their intentions are good.
I just want to thank the Alba team for such a great experience.
Pro Mod UTV #70
2008 Pro Mod and Overall UTV Champion
Snowflake 2007 & 2008 Overall Champion
Alba Racing 686, PDM clutch, LSR XTR[/COLOR]