Wolf Brothers Motorsports (WBM Engines) - Terrible Experience
I have been reading this forum for a while because my brother has had a Rhino for a few years but this is my first time posting. I feel that it is very important for everyone to know about my experience so they don't have to go through the same thing.
Background- I have had four wheelers and Jeeps for about 9 years now and I perform about 99% of the work on them myself. I am no expert but I am fairly competent with these things by now and can usually work through any problems. In November of last year having been out of college for about 6 months, I bought a 2007 Rhino 660 (1240 miles; 540 hours). I performed some routine maintenance on it and took it out for the first ride a couple weeks later. After half day of riding, while coming up a small rocky hill I heard a pop and the Rhino wouldn’t go anymore. We towed it home and after some research and tearing apart found out that it was a broken middle drive gear.
I then had to decide whether to fix the middle drive gear (and entire engine/transmission) myself or find someone to do it for me. I researched all the parts and what I would need to do and found thought that I could fix it for around $1000-$1500 but because I am working out of town it would take me months to get riding again. I then researched places to fix it for me and that’s when I came to Wolf Brothers Motorsports (WBM Engines). My brother found out about them on a forum and called to find out more info. He was told they basically replace everything inside the engine case and you will have a fresh motor (may or may not be your original) for about $2000 and it will take about a week. After hearing this and weighing my options I decided this was my best choice because of how soon I could be riding again. I then had my dad call to find out where they were located and get more information because I was thinking about having him drop the motor off to save time. He was told we might be able to drop it off and take a rebuilt motor with us when we leave the same day and it would cost just over $2000. By this time I was committed but called to get details. This time I found out that shipping was included in the cost so there was no need to drop it off, but the price I was given was $2500-2800. By this point I was already planning a riding trip in a month and although a little mad about the price decided I would go ahead with it. I then called one last time to set up shipping. This time I was told $2600-$3000 but still one week turnaround time. Again I was mad about the price but set up the shipping anyway.
To recap, we were told $2000 and 1 week or possibly same day starting out but 4 phone calls and 1 week later we were up to $2500-3000 and 1 week.
I had my dad and brother package the motor since I was out of town and as I was told to do by WBM we left it in the driveway in containers on a crate to be picked up. I told Chris (the one I talked with every time) at WBM that it would be down a driveway that was slopped and behind my house and he said it was OK. I also told him that the motor was in pieces because we had taken it apart which he also OKed. Also, I wasn’t told originally what parts we were supposed to keep (clutch assembly) so we packaged everything. I told Chris this also and he said that was fine and they would return any parts that they do not work with. I had my dad and brother package it up and set it out late Wed night because I was told if I call first thing Thurs I could have it picked up that day. So I called Thursday when WBM opened and was told I would receive a call back later that day to confirm shipping. When I did not receive a call back by late Thursday I called back and was told it would be picked up Friday and someone would call Friday to confirm pickup. Again Friday I received no call so I called back and was told it would be picked up that afternoon and was emailed shipping information. Later that afternoon I received a call from a Conway Freight driver saying that he could not fit his truck down my street (It is a normal neighborhood street that garbage trucks go up and down fine and I told Chris that it would be at my house not a business). He asked if I could bring it to the top of the street. Since I wasn’t there I called my dad who was nearby and he said he would get home and see if he could help. I called Conway back and the operator told me that the driver had already left and would not go back. I told the operator that I had someone there to help so she said she would talk to the driver and call me back. She called back and said that the driver wanted me to meet him in a Sam's Club parking lot (about 5 miles away) with the motor. I about lost it at this point but told her I could have someone bring it to the top of the street and that was it. After a few minutes she agreed and said the driver would be back. I then had to get my dad, who can’t lift a rhino engine on a pallet by himself, to get it to the top of the street. He cleverly hooked it to his truck with a tow rope and drug it to the top of the street. Finally Conway came back and the motor was on its way.
You may be able to see the beginning of my frustration by now, but this is just the beginning. To recap, I confirmed that I wanted the engine rebuilt on Jan 30 and it was picked up Friday Feb 1st. After the initial price hike and pickup debacle, I was just ready to get my motor back in a week and get riding. I figured I would give them the benefit of day shipping each way (from Cincinnati OH to Indiana) added on to their 1 week turnaround (which I was continually told) and that I would have it back mid week around the 12th or 13th.
I was supposed to get a call when they received the motor and looked at it (it was already apart) so Monday afternoon when I had not gotten a call, I called them (you will see this becoming a trend) and was told they didn’t know what was going on but somehow it was not in yet. Late Tuesday Feb 5, again no call so I called and was told that it was in and it would be done in 1 week for $2875. At this point even with the high price tag (to their credit when I sent the motor I was informed it could cost up to $3000 so I will try not to complain about price anymore) I just wanted my motor fixed and back so I could ride. I planned to get the motor back and put it in and ride/break it in by Feb 16th.
This is only the begining of my horrible experience. Continued . . .
I have been reading this forum for a while because my brother has had a Rhino for a few years but this is my first time posting. I feel that it is very important for everyone to know about my experience so they don't have to go through the same thing.
Background- I have had four wheelers and Jeeps for about 9 years now and I perform about 99% of the work on them myself. I am no expert but I am fairly competent with these things by now and can usually work through any problems. In November of last year having been out of college for about 6 months, I bought a 2007 Rhino 660 (1240 miles; 540 hours). I performed some routine maintenance on it and took it out for the first ride a couple weeks later. After half day of riding, while coming up a small rocky hill I heard a pop and the Rhino wouldn’t go anymore. We towed it home and after some research and tearing apart found out that it was a broken middle drive gear.
I then had to decide whether to fix the middle drive gear (and entire engine/transmission) myself or find someone to do it for me. I researched all the parts and what I would need to do and found thought that I could fix it for around $1000-$1500 but because I am working out of town it would take me months to get riding again. I then researched places to fix it for me and that’s when I came to Wolf Brothers Motorsports (WBM Engines). My brother found out about them on a forum and called to find out more info. He was told they basically replace everything inside the engine case and you will have a fresh motor (may or may not be your original) for about $2000 and it will take about a week. After hearing this and weighing my options I decided this was my best choice because of how soon I could be riding again. I then had my dad call to find out where they were located and get more information because I was thinking about having him drop the motor off to save time. He was told we might be able to drop it off and take a rebuilt motor with us when we leave the same day and it would cost just over $2000. By this time I was committed but called to get details. This time I found out that shipping was included in the cost so there was no need to drop it off, but the price I was given was $2500-2800. By this point I was already planning a riding trip in a month and although a little mad about the price decided I would go ahead with it. I then called one last time to set up shipping. This time I was told $2600-$3000 but still one week turnaround time. Again I was mad about the price but set up the shipping anyway.
To recap, we were told $2000 and 1 week or possibly same day starting out but 4 phone calls and 1 week later we were up to $2500-3000 and 1 week.
I had my dad and brother package the motor since I was out of town and as I was told to do by WBM we left it in the driveway in containers on a crate to be picked up. I told Chris (the one I talked with every time) at WBM that it would be down a driveway that was slopped and behind my house and he said it was OK. I also told him that the motor was in pieces because we had taken it apart which he also OKed. Also, I wasn’t told originally what parts we were supposed to keep (clutch assembly) so we packaged everything. I told Chris this also and he said that was fine and they would return any parts that they do not work with. I had my dad and brother package it up and set it out late Wed night because I was told if I call first thing Thurs I could have it picked up that day. So I called Thursday when WBM opened and was told I would receive a call back later that day to confirm shipping. When I did not receive a call back by late Thursday I called back and was told it would be picked up Friday and someone would call Friday to confirm pickup. Again Friday I received no call so I called back and was told it would be picked up that afternoon and was emailed shipping information. Later that afternoon I received a call from a Conway Freight driver saying that he could not fit his truck down my street (It is a normal neighborhood street that garbage trucks go up and down fine and I told Chris that it would be at my house not a business). He asked if I could bring it to the top of the street. Since I wasn’t there I called my dad who was nearby and he said he would get home and see if he could help. I called Conway back and the operator told me that the driver had already left and would not go back. I told the operator that I had someone there to help so she said she would talk to the driver and call me back. She called back and said that the driver wanted me to meet him in a Sam's Club parking lot (about 5 miles away) with the motor. I about lost it at this point but told her I could have someone bring it to the top of the street and that was it. After a few minutes she agreed and said the driver would be back. I then had to get my dad, who can’t lift a rhino engine on a pallet by himself, to get it to the top of the street. He cleverly hooked it to his truck with a tow rope and drug it to the top of the street. Finally Conway came back and the motor was on its way.
You may be able to see the beginning of my frustration by now, but this is just the beginning. To recap, I confirmed that I wanted the engine rebuilt on Jan 30 and it was picked up Friday Feb 1st. After the initial price hike and pickup debacle, I was just ready to get my motor back in a week and get riding. I figured I would give them the benefit of day shipping each way (from Cincinnati OH to Indiana) added on to their 1 week turnaround (which I was continually told) and that I would have it back mid week around the 12th or 13th.
I was supposed to get a call when they received the motor and looked at it (it was already apart) so Monday afternoon when I had not gotten a call, I called them (you will see this becoming a trend) and was told they didn’t know what was going on but somehow it was not in yet. Late Tuesday Feb 5, again no call so I called and was told that it was in and it would be done in 1 week for $2875. At this point even with the high price tag (to their credit when I sent the motor I was informed it could cost up to $3000 so I will try not to complain about price anymore) I just wanted my motor fixed and back so I could ride. I planned to get the motor back and put it in and ride/break it in by Feb 16th.
This is only the begining of my horrible experience. Continued . . .